Orders & Refunds

Order Policy

Welcome to Survivor Storyz & thank you for supporting our small business! Every order means a great deal to us.

Order Updates: Updates about your purchase (such as confirmation, shipping details, and delivery notifications) are sent to the email address provided at checkout.
Stay Informed: Please make sure to read these updates and check your inbox (and spam/junk folder) before reaching out to us about the status of your order.
Support: If you still need assistance after reviewing your order updates, please contact us at survivorstoryz@gmail.com and we’ll be happy to help.

We truly appreciate your patience and support as a small business!

Refund Policy

At Survivor Storyz, we want you to be satisfied with your purchase. If you have any issues or concerns, please contact us and we'll do our best to resolve it. Though we do not offer refunds as a standard policy. Each order is carefully processed and fulfilled upon purchase, you’re welcome to reach out to us at survivorstoryz@gmail.com, and we’ll do our best to assist you on a case-by-case basis. We appreciate your understanding and support!